Return & Refund Policy

Last updated: 2026

Thank you for shopping at GIVON Beauty. Please read this return and refund policy carefully before placing your order. This policy applies to all handmade soap, scented candle, home fragrance and body care products sold on our website.

1. Eligibility for Returns

We accept return requests within 14 calendar days after you receive your parcel. To qualify for return:

  • Items must be unopened, unused, with original packaging, labels and seals intact
  • Products are not discounted clearance items, gift cards or custom personalised orders
  • You must contact our support team first to get an official RMA return authorization number before sending items back. Returns without RMA will not be processed.

Due to hygiene and safety reasons: Opened, unwrapped, used, burned or tested soap, candles and fragrance products CANNOT be returned or exchanged. Once the seal is broken, we cannot resell the item, so we are unable to accept returns for these goods.

2. Cases we DO NOT accept returns / refunds

  • You do not like the scent, fragrance intensity or smell after opening
  • Skin irritation or allergy after use (ingredients are fully listed on each product page; please complete a patch test before use)
  • Minor colour, texture or shape variations of handmade soaps and candles. All our goods are handcrafted in small batches, slight natural differences are normal and not treated as defects
  • Damages caused by improper storage, misuse or burning candles beyond recommended guidance
  • Sale items, final clearance goods, gift sets and gift cards
  • Order cancelled after the parcel has been shipped out

3. Damaged, Defective or Wrong Items

If your goods arrive broken, leaking, defective or you receive incorrect items:
Please send clear photos / videos of the package and damaged products to our email within 48 hours after delivery.
We will arrange replacement or partial/full refund after verification. In this case, we cover related shipping cost.

4. Return Shipping Fee

  • For eligible voluntary returns (you change your mind for unopened goods): buyer bears return shipping cost. Original delivery charge is non-refundable.
  • For our fault (broken, wrong item, quality defect): we cover the return shipping cost.

5. Refund Process & Timeline

  • After we receive and inspect your returned package:
    Approved refunds will be issued to your original payment method within 7–14 business days.
    Please note banks and payment providers may take extra time to clear the funds, this is outside our control.

6. How to submit a return request

Email us at 2323445685@qq.com with:

  1. Order number
  2. Photos of products & packaging
  3. Reason for return We will reply and provide RMA instruction within 2 working days.

7. Order Cancellation

You may cancel your order before it is dispatched. Once shipped, cancellation is not available and you need to follow our return policy.